Refund and Returns Policy

At Friend Gadget BD, your satisfaction is our top priority. We follow a fair, simple, and transparent refund & return policy to ensure a smooth and trusted shopping experience.

✅ Eligibility for Returns

You may request a return or replacement under the following conditions:

  • The product received is defective, damaged, or incorrect

  • The return request is made within 7 days of receiving the product

  • Clear evidence (photos or unboxing video) must be provided showing the issue

  • The product must be unused, in original condition, and with all packaging and accessories intact

❌ Non-Returnable Items

Returns or refunds will not be accepted if:

  • The product is damaged due to misuse, mishandling, or improper installation by the customer

  • The return request is made after 7 days of delivery

  • The original box, warranty card (if any), manuals, or accessories are missing

  • The product has been opened, installed, or used (unless it arrived defective)

  • The customer changes their mind after purchase or places an order by mistake

  • The issue is reported without proper proof (photos or unboxing video)

🔄 Return Process

  1. Contact our support team within 7 days of delivery

  2. Share your Order ID, issue details, and required photos/videos via:

    • Email

    • WhatsApp

    • Facebook

    • Contact Form

  3. Our team will review your request within 24–48 working hours

  4. If approved, we will arrange a pickup or guide you to return the product via courier

🧾 Refund Policy

  • After inspection and approval, a refund or replacement will be processed

  • Refunds will be sent through the same payment method used while placing the order

Refund Processing Time:

  • Mobile Banking / Cards: 3–7 working days

  • Bank Transfer: 5–10 working days

Refund timelines may vary due to bank or payment gateway processing delays, which are outside our control.

🚚 Return Shipping

  • Return shipping costs will be covered by Friend Gadget BD if the product is wrong or defective

  • In all other approved return scenarios, customers must bear the return shipping cost

🛡️ Warranty Claims

  • Warranty terms vary by product and brand

  • If a product includes manufacturer warranty, we will assist in coordinating warranty support with the authorized service center

  • Warranty becomes void for:

    • Physical or water damage

    • Unauthorized repairs or modifications

⚠️ Important Notes

  • Customers are advised to inspect products immediately upon delivery

  • Claims submitted after delivery confirmation may not be approved

  • Friend Gadget BD reserves the right to accept or reject any return or refund request based on inspection results and provided proof

  • Discounted or promotional items are not eligible for refunds unless defective

  • Delivery charges are non-refundable

📞 Need Help?

If you have any questions regarding returns or refunds, feel free to contact our customer support team.
We are always here to ensure your best shopping experience with Friend Gadget BD.

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