Warranty Policy

At Friend Gadget BD, we stand behind the quality of our products and work with trusted suppliers to provide genuine items with valid warranty coverage whenever applicable.

✅ Warranty Coverage

• Warranty coverage varies by product type and brand.

• Products that include manufacturer warranty will clearly mention the warranty period on the product page, invoice, or warranty card.

• Warranty typically covers manufacturing defects and functional issues under normal use conditions.

🔧 How to Claim Warranty

If you experience any issues during the warranty period, please follow these steps:

1. Contact Friend Gadget BD Support with your Order ID and product details.

2. Share clear photos/videos showing the problem.

3. After verification, our team will guide you through the warranty claim process.

4. In most cases, customers may need to visit or send the product to the authorized service center specified by the brand.

Note: Friend Gadget BD provides assistance in warranty processing but does not directly repair products unless specifically stated.

🚫 Warranty Exclusions

Warranty does NOT cover:

• Physical damage, cracks, dents, broken parts, or water damage.

• Damage caused by misuse, mishandling, overheating, liquid exposure, power surge, or accidents.

• Unauthorized repair, modification, or opening of the product.

• Damaged or tampered serial numbers / warranty stickers.

• Normal wear and tear, cosmetic issues, or sensor degradation over time.

• Loss of warranty card, invoice, or purchase proof when required.

🔁 Replacement Under Warranty

• If a manufacturing defect is confirmed by the authorized service center and replacement is approved, we will help coordinate a replacement as per brand policy and product availability.

• Replacement timelines depend on service center processing times and product stock availability.

🚚 Shipping for Warranty Claims

• Customers are generally responsible for shipping or visiting the service center unless the brand provides free pick-up service.

• Friend Gadget BD may assist in coordinating courier support where available, but shipping costs may apply.

🕒 Warranty Service Timeframe

• Warranty inspection and repair/replacement timelines are fully dependent on the brand service center.

• Friend Gadget BD does not control repair processing duration but will assist in communication throughout the process.

⚠️ Important Notes

• Warranty claims must follow manufacturer guidelines strictly.

• Any damage caused after delivery or due to improper usage will void the warranty.

• Promotional or clearance items may have limited or no warranty unless stated otherwise.

• Warranty service applies only within Bangladesh.

📞 Need Assistance?

If you need help with a warranty claim or have any questions, please contact our support team. We’re always ready to assist and ensure the best possible service for our customers.